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The Influence of After-Sales Service Quality on Customer Satisfaction and Loyalty in Mobile Phone

Jae jun Lee, Ji-Hyun Ryu, Sae-Jae Lee, Hyun-Seung Oh, Jin-Hyung Cho

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.4 pp.87-95

DOI:https://doi.org/10.11627/jkise.2017.40.4.087
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